The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work. – Jim Collins, author.
The last twelve months have been challenging for Thermo-Kool - some good and some bad. While I always enjoy when our company is thriving, I am particularly humbled by how well our management team handles adversity. When discussing a challenge there is never complaining or blaming but immediately focusing on what is the best solution and how to execute. The greatest attribute of our team is the unrelenting willingness to give of their time and energy even though the situation may not be in their realm of responsibility. It is akin to a family suffering a crisis and all pulling together to provide strength for one another.
The same is true throughout our entire organization with our superb office and factory employees. A department may be hindered by its workload and others will volunteer to help because they are committed to a smooth workflow and the order shipping on time to our customer. I witness this daily as I manage by walking around.
I firmly believe that Thermo-Kool’s management and employees truly embrace Jim Collins’ opinion on commitment. We have a desire to satisfy our customers with a quality product and customer service that is unrivaled in our industry and you can be certain that our commitment for excellence will continue in 2016 and for many years to come.
I wish you all a blessed holiday season and a healthy New Year.