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Question about one of our products? Interested in learning more before you buy? Looking to have a service issue resolved? Whatever you need, we're here to help!


723 East 21 Street, PO Box 989, Laurel, MS 39441

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Toll Free: 800-647-7074

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Service Inquiry



Why should I purchase a Thermo-Kool walk-in?

Thermo-Kool’s reputation as the “Pioneer of Pre-assembly” comes from a consistent focus on quality by preassembling all walk-ins prior to shipment for a thorough quality control inspection to ensure there are no “hidden costs” at the time of installation. Thermo-Kool’s high-density DURATHANE panel design allows for panels to be manufactured in 1" increments, providing maximum flexibility so that non-standard walk-in sizes, column surrounds, angle walls, and other unique designs can be accomplished without losing valuable job site space. And every panel locks in place, so there is no cut and paste required at the job site! With Thermo-Kool’s seasoned and customer-focused team, our service, before and after the sale, has proven to be the best in the industry.

How do I obtain a Thermo-Kool walk-in quote?

Call Thermo-Kool’s sales team at 1-800-647-7074, email us at, or contact your local Thermo-Kool marketing agent.

What types of blast chillers/shock freezers does Thermo-Kool offer?

Thermo-Kool offers an exclusive line of blast chillers/shock freezers, offering both reach-in and roll-in models. The reach-in units have the refrigeration system and its controllers located above the cabinet in a no-spill/splash zone, which makes for a user-friendly and easily serviceable product. The roll-in units can be purchased as a stand-alone model or built into a Thermo-Kool walk-in. These units will accommodate almost any mobile rack size that is angle guide, universal guide, or combi oven. The patented evaporator “uni-frame” systems are designed for easy installation and offer three-way, indirect airflow within the food compartment. Several Thermo-Kool reach-in and roll-in models have “plug-and-play” capability with a kitchen’s standard 115-volt, 15-amp electrical outlet.


Can I purchase a refrigeration system with my Thermo-Kool walk-in?

Yes. Thermo-Kool provides a number of options for preassembled or precharged refrigeration systems to meet your specific needs.


What information is required for sizing my refrigeration needs?

We need to know the following:

  • What is the desired holding temperature required?
  • What kind of product is going into the walk-in?
  • How much product will be going into the walk-in and how often?
  • What is the temperature of the product going into the walk-in?
  • How fast does the product need to reach the required holding temperature?

Does Thermo-Kool offer a turnkey package?

Yes, Thermo-Kool offers complete delivery and installation of both the walk-in and refrigeration systems.


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When you decide to purchase a refrigeration solution from Thermo-Kool, you shouldn’t be left in the dark.

The innovative new Thermo-Kool Tracker is designed to give you up-to-the-minute status updates on your order. Is your walk-in being assembled or ready to ship? Our digital tracker will keep you informed.

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